Terms of service

These General Terms and Conditions govern the contractual relationships relating to the online sale of childcare products between L’Inglesina Baby S.p.A. (hereinafter “Inglesina”) and its Customers through the website inglesina.com (or inglesina.com/it).

These General Terms and Conditions of Sale (hereinafter the “GTCS”) are governed by the applicable rules on electronic commerce (Italian Legislative Decree No. 70/2003, as subsequently amended), the Italian Consumer Code (Italian Legislative Decree No. 206/2005, as subsequently amended) and Italian law.

1. Definitions

For the purposes of these GTCS, the following definitions shall apply:

a) Inglesina: L’Inglesina Baby S.p.A., with registered office at Via Lago Maggiore 22/26, 36077 Altavilla Vicentina (VI), Italy – Tel. +39 0444 392200 – Fax +39 0444 392250 – Certified email (PEC): inglesina@legalmail.it – Tax Code and VAT No. 02090610243 – REA VI-205616.

b) Customer and/or Consumer: any natural person of legal age or otherwise having legal capacity under applicable law who purchases Products through the website inglesina.com (or inglesina.com/it) for purposes unrelated to any professional, business, commercial or craft activity carried out by that person.

c) Products: products bearing the “Inglesina” trademark and their individual components, supplied by Inglesina to its Customers for consideration, including in connection with after-sales service.

d) Login Credentials: the email address provided by the Customer when creating the account and the unique access code (OTP – One-Time Password) sent by Inglesina by email to that same address, which enable the Customer to purchase Products online.

e) Order Receipt Confirmation: the notice sent to the Customer by email containing the final details of the purchase agreement entered into between Inglesina and the Customer, of which these General Terms and Conditions of Sale form an integral part.

f) Website: the website inglesina.com (or inglesina.com/it), through which Products may be purchased online.

2. Effectiveness of the General Terms and Conditions

These GTCS are published on the Website and may be viewed by the Customer at any time, both before and during the order process, and must be expressly accepted in order to place an order.

In addition to these GTCS, specific conditions may apply to certain Products, in connection with particular promotions and where this is expressly indicated in relation to the relevant Product.

Inglesina reserves the right to amend these GTCS at any time. Any new provisions shall take effect from the date on which they are published on the Website and shall apply to sales made from that date onwards.

Inglesina invites Customers to read these GTCS carefully before making any purchase through the Website.

The Customer declares that he or she has the legal capacity to accept these GTCS and proceed with the purchase.

3. Orders

In order to purchase a Product, the Customer must create an “account” (or personal profile) on the Website by entering his or her personal data. Access to the account takes place using the Customer’s email address: the Customer will receive an OTP code at the email address provided, which must be entered on the Website in order to complete the authentication process. For further information regarding the processing of personal data by Inglesina, please refer to the Website’s Privacy Policy.

The access code is temporary (valid for 15 minutes) and strictly personal. The Customer undertakes to keep the OTP code received by email confidential and to protect access to his or her email account. To the extent permitted by applicable law, Inglesina shall not be held liable for any direct or indirect damage caused by fraudulent access to the account, compromise of the Customer’s email account, or the Customer’s inability to access the Account or the Website for reasons not attributable to Inglesina.

The Customer is responsible for the truthfulness and accuracy of the personal data provided to Inglesina, both during registration and when completing the order.

The Customer may select the Products he or she wishes to purchase on the Website, and such Products will be added to the shopping cart. The contents of the shopping cart may be modified or deleted by clicking the relevant buttons.

If a Product is unavailable, Inglesina will indicate this on the Website page containing the description of the Product and, in any event, before payment is made by the Customer.

Before completing the order, the Customer will be shown the list of selected Products, the purchase price of each Product (including VAT), shipping costs (including VAT), the payment method, and the method and estimated time of delivery.

Before purchasing the Products, the Customer must provide all necessary information and carefully read and accept the GTCS, the Website Terms of Use (hereinafter the “TOU”) and the Privacy Policy by ticking the relevant boxes in the purchase form. The Customer may print or save an electronic copy of these GTCS, the TOU and the Privacy Policy.

By clicking on “Complete your order”, the Customer places a binding order carrying an obligation to pay for the Products contained in the shopping cart.

After submitting the order, the Customer will receive an Order Receipt Confirmation by email containing the following information: a summary of the Products purchased and their main characteristics, the purchase price and any shipping costs (including taxes), the payment method, and the method and estimated time of delivery. The document will also contain a copy of these GTCS, including Inglesina’s corporate and tax details (company name, legal form, registered office, registration with the Companies Register, Tax Code and VAT number), as well as a copy of the TOU and Privacy Policy.

Inglesina accepts the order by sending an email confirming that the order has been shipped (shipping confirmation).

In the case of payment by credit card, the sales contract shall be deemed concluded when the amount is charged to the credit card. In the case of payment via PayPal or Scalapay, the contract shall be deemed concluded when the Customer confirms payment on the PayPal or Scalapay website.

Products shown on the Website are available while stocks last. If a Product, although selectable, is found to be out of stock, Inglesina will promptly inform the Customer. In such case, Inglesina will cancel the order and any amount paid by the Customer will be promptly refunded.

Inglesina reserves the right not to accept purchase orders submitted by the Customer where sufficient guarantees of solvency are not provided or where the information supplied by the Customer is incomplete or incorrect. In such cases, Inglesina will inform the Customer by email that the contract has not been concluded, stating the reasons why the order could not be processed.

4. Price

The prices of the Products are displayed on the Website in euros and include applicable taxes. Any applicable delivery and/or shipping costs are clearly indicated before the Contract is concluded and are stated in the Order Receipt Confirmation.

Where a promotion or price is valid for a limited period of time, or where an offer is subject to specific conditions, this will be clearly indicated on the Website in relation to the relevant Product.

Each announcement of a price reduction clearly indicates the price previously applied by Inglesina (the “previous price”). The previous price means the lowest price indicated by Inglesina on the Website for the relevant Product during a period of no less than 30 days before the price reduction was applied.

5. Transport and Delivery of Goods

Products will be delivered by courier only within the territory of the Italian Republic.

Purchased Products will be delivered to the delivery address provided by the Customer in the order within 30 days from the date on which the order was placed. Delivery shall be deemed completed when the Customer, or a third party designated by the Customer, takes physical possession of the goods at the delivery address specified in the order or subsequently agreed directly with the courier.

If delivery is delayed beyond 30 days from the date on which the order was placed, Inglesina will promptly inform the Customer and the Parties may agree on a new delivery deadline. Failing such agreement, the Customer shall have the right to terminate the Contract immediately by sending an email to ecommerce.it@inglesina.com. Any amount paid will be refunded without undue delay.

Ownership of the purchased Products shall pass to the Customer when Inglesina receives full payment of all amounts due, whereas the risk of loss of or damage to the purchased Products shall pass to the Customer only upon delivery.

6. Legal Guarantee of Conformity

Inglesina guarantees that every Product purchased on the Website conforms to the Contract pursuant to Articles 129 et seq. of the Italian Consumer Code and, in particular, that the Product:

  • corresponds to the contractual description, type, quantity and quality and has the functionality and compatibility provided for under the Contract;

  • is fit for the purpose for which it was designed, for the purposes for which goods of the same type are normally used, and for any particular purpose required by the Customer, provided that the Customer informed Inglesina of such purpose before conclusion of the Contract and Inglesina accepted that particular purpose in writing;

  • complies with the European General Product Safety Regulation, applicable statutory provisions and any applicable national and European technical standards;

  • is supplied together with all accessories provided for under the Contract and with the instruction manual, where applicable;

  • in the case of goods with digital elements, is supplied with the updates necessary to maintain the conformity of the goods for the period that the Customer may reasonably expect, taking into account the type and purpose of the goods purchased.

Inglesina guarantees that, both during and at the end of the production process, each Product has undergone various quality controls and is free from assembly or manufacturing defects.

If a Product purchased on the Website has a lack of conformity with the Contract as described above, Inglesina recognises the applicability of the statutory guarantee for a period of 24 consecutive months from the date of delivery of the Product.

The statutory guarantee is valid only for the first owner of the purchased Product.

This statutory guarantee is reserved for Customers who purchase Products on the Website for purposes unrelated to any business, commercial, craft or professional activity they may carry out. Purchasers on the Website who do not qualify as Customers shall instead be subject to the warranties for defects in the goods sold, lack of promised or essential qualities, and any other warranties provided for by the Italian Civil Code, together with the applicable time limits, forfeiture provisions and limitations.

Where the statutory guarantee applies, the Customer is entitled to have the conformity of the goods restored free of charge, by means of free replacement or repair of the Product or, where this is not possible, to receive a proportionate reduction in the purchase price or terminate the Contract. Inglesina reserves the right, at its sole discretion, to decide whether to restore the conformity of the Product by repairing or replacing it.

The present warranty conditions shall cease to apply where:

  • the Product is used for purposes other than those expressly provided for in the relevant instruction manual or otherwise expressly authorised by the manufacturer;

  • the Product has undergone repairs at service centres that are not authorised or approved;

  • the Product has undergone modifications and/or tampering, whether to its structural or textile components, that have not been expressly authorised by the manufacturer. Any modifications made to the Product shall release Inglesina from any liability;

  • the defect results from negligence or improper use, for example violent impacts affecting structural components, exposure to aggressive chemical substances, etc.;

  • the Product shows normal wear and tear, for example to wheels, moving parts or fabrics, resulting from prolonged and continuous normal everyday use;

  • the Product has been damaged, including accidentally, by the owner or by third parties, for example where it is transported as baggage by air or by other means;

  • the Product has been damaged as a result of the use of accessories not supplied and/or approved by Inglesina.

In order to benefit from the warranty, the Customer must also provide the Product serial number and a copy of the Order Receipt Confirmation and/or delivery note (DDT), or another document proving the date of purchase and the date of delivery.

After expiry of the warranty period, Inglesina will nevertheless provide paid assistance for Products for a maximum period of four (4) years from the date on which they were first placed on the market. After that period, the possibility of providing assistance will be assessed on a case-by-case basis.

In order to improve its Products, Inglesina reserves the right to update and/or modify any technical or aesthetic feature without prior notice.

This guarantee does not affect the rights granted to consumers under applicable national legislation, whose provisions shall prevail over these warranty conditions.

To request warranty service, the Customer may contact Inglesina through the following channel:

Website: https://inglesina.com/pages/contatti

The Customer must provide the Product Serial Number, a copy of the proof of purchase, and photographs/videos showing the defect identified.

7. Payments

Payment of the price of the Products and any shipping costs must be made exclusively to Inglesina, using the methods provided during the order process, in euros.

The entire payment process will be handled securely by Scalapay, PayPal or Shopify, as applicable. Accordingly, Inglesina will not process or store any sensitive payment information, such as the full credit card number or security code.

Visa©, MasterCard© and American Express© credit cards are accepted.

At the time of payment, the Customer will access an external server operating in secure mode.

In this way, the Customer’s transaction will be carried out in accordance with banking security standards. By entering the credit card number on the Website, the Customer accepts unconditionally and in advance that Shopify may process the transaction and also pre-authorises his or her bank to debit the relevant account, even in the absence of receipts signed by the cardholder.

Where the Scalapay platform is used, payment of the amount due will be divided into 3 or 4 instalments, with no additional costs charged to the Customer.

Where PayPal is used for payment, the Customer must log in to his or her PayPal account using the relevant login credentials and password. If the Customer does not have a PayPal account, one may be created at that time. Once the order has been confirmed through PayPal, the Customer will be redirected to the Website confirmation page.

Products will be shipped only after receipt of the amount stated in the Order Receipt Confirmation has been verified.

8. Returns

In accordance with Articles 52 et seq. of the Italian Consumer Code, the Customer has the right to withdraw from the purchase contract for any reason, without being required to provide any explanation and without incurring any penalty, within the time limits and in accordance with the procedures set out below.

To exercise the right of withdrawal, the Customer must notify Inglesina of his or her decision within 14 days from the date of receipt of the purchased Products, providing all of the following information:

  • the Customer’s full name and address;

  • the intention to exercise the right of withdrawal;

  • the order number and date, as stated in the Order Receipt Confirmation email;

  • identification of the Product in respect of which the right of withdrawal is being exercised;

  • the date on which the Product in question was received.

Notice of withdrawal may be submitted via the website:

https://inglesina.com/pages/resi-rimborsi

or sent by email to ecommerce.it@inglesina.com, including by using the withdrawal form provided at the end of these GTCS.

Once Inglesina has received the above notice of withdrawal and verified compliance with the applicable deadline, Inglesina will send the Customer an email confirming receipt of the notice, together with instructions for returning the Products and the address to which the returned Product must be sent.

The returned Product must be completely intact and clean and must be repackaged in its original packaging, complete with all its components, including the Product packaging and accompanying documentation.

The Product will be inspected in order to assess any damage or tampering resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the Product. Assembly of the Product and testing of the Product inside the home shall be regarded as appropriate use for this purpose.

Where the right of withdrawal is exercised in accordance with the procedures described above, Inglesina will refund all amounts paid by the Customer, including any costs paid for delivery of the Products, where applicable, within 14 days of receiving the Customer’s notice of withdrawal.

Inglesina reserves the right to withhold the refund until it has received the returned Products or until the Customer provides evidence that the Products have been sent back, whichever occurs first.

Inglesina will refund the amounts paid to the person who made the payment, identified as the holder of the credit card used for the purchase or the holder of the PayPal account, using the same payment method used by the Customer for the original transaction.

The shipping costs for returning the Product shall be borne by the Customer. Inglesina offers the option of arranging collection of the Product by courier directly from the address indicated by the Customer. The cost of this service will be communicated in the email confirming receipt of the notice of withdrawal. If accepted, such cost will be deducted from the total refund amount.

In the event of damage, tampering or improper use of the Product, the Customer shall be responsible for any resulting reduction in the value of the Product. In such case, Inglesina may deduct from the refund an amount corresponding to the percentage reduction in the Product’s value.

In view of the specific characteristics of the Products, the right of withdrawal applies exclusively to the Product purchased as a whole. It is not possible to exercise the right of withdrawal in relation to only one or more individual parts of a purchased Product. For example, where a System Quattro has been purchased, the entire System Quattro must be returned and not only one of its components, such as the carrycot.

Where an Order includes multiple Products, for example a System Quattro and a baby swing, the right of withdrawal may be exercised in relation to one or more of the Products included in the Order, for example the System Quattro or the baby swing, provided that all the information listed above is supplied.

9. Improvements and Modifications to Products

The essential characteristics of the Products are indicated on the Website on the relevant Product detail pages.

However, the images and colours of the Products offered for sale may differ from their actual appearance due to the Internet browser and monitor used.

It is therefore understood that, without prejudice to the Customer’s right to exercise the right of withdrawal referred to in Section 8 above, the Customer may not raise any claim against Inglesina where the Product delivered and/or its packaging does not exactly match the image of the Product shown on the Website in terms of colour, shape and/or dimensions.

In addition, Inglesina reserves the right to make any improvements or modifications to its Products, including aesthetic modifications, that it considers appropriate or necessary.

10. Dispute Resolution

These GTCS and each individual order shall be governed by Italian law.

For all civil disputes arising from the performance or interpretation of the contractual relationship established through the online purchase of Products via the Website, mandatory territorial jurisdiction shall lie with the court of the place where the Customer resides or is domiciled, provided that such residence or domicile is located within the territory of the Italian State.

The Customer may use the platform established by the European Commission for the resolution of disputes relating to online sales contracts (the “ODR Platform”). Through the ODR Platform, the Customer and Inglesina may resolve disputes relating to online purchases with the assistance of an impartial dispute resolution body.

The ODR Platform is available at the following link:

https://ec.europa.eu/consumers/odr/main/?event=main.home.show

12. Final Provisions

Any service disruptions caused by malfunctioning of the Website portal shall not be attributable to Inglesina.

If any contractual provision contained in these General Terms and Conditions of Sale is found to be invalid or void, this shall not affect the validity of the remaining provisions, which shall remain valid and effective.

The conditions contained in this document may be amended without prior notice and shall apply to all orders placed after publication of the amended version.

Rev. 02/02/2026

Withdrawal Form pursuant to Article 49(1)(h) of Italian Legislative Decree No. 206/2005, as subsequently amended (Italian Consumer Code)

If the Customer wishes to withdraw from the sales contract and return the goods, as provided for under Section 8 of the GTCS, the Customer may complete and send the following form:

To:
L’Inglesina Baby S.p.A.
Via Lago Maggiore 22/26
36077 Altavilla Vicentina (VI), Italy
Tel.: +39 0444 392200
Fax: +39 0444 392250
Email: ecommerce.it@inglesina.com

I/We hereby give notice of withdrawal from the sales contract relating to the following goods:

Ordered on:

or received on:

Customer’s name:

Customer’s address:

Signature (only if this form is submitted in paper form):