FAQ

Unfortunately, at the moment it is not possible to order the stroller storage basket as a single spare part. Accessories such as the storage basket are included with the complete stroller and are not sold separately.

The Inglesina Classica is an iconic and historic model of our brand, but it is no longer in production today.

The cup holder is included with all of our travel systems, but it is not sold separately.

If you purchased online and have lost, misplaced, or broken the cup holder, we recommend submitting a request through the form below so we can check whether a replacement is available.

Alternatively, you can contact the retailer where you made the purchase to check availability.

We are unable to provide support for products purchased second hand, and we cannot guarantee the safety, integrity, or proper functioning of such items. In addition, it is not possible to request spare part replacements or repairs for products that were not purchased new from an authorised retailer.

To ensure the quality, safety, and reliability of Inglesina products, we recommend purchasing from official authorised retailers.

At present, our carrycot models are not foldable and feature a fixed structure.

Inglesina carrycots are not approved for use in the car.

The Easy Clip system is a mechanism that allows you to easily attach and detach the carrycot, car seat, or stroller seat from the frame or the Standup. This system makes it simple to switch between the different configurations of a trio or travel system, making everyday use more practical.

In addition, a green indicator shows when the carrycot is correctly attached to the frame, providing greater safety during use.

The car seats included in the Electa, Aptica, Aptica XT, and Element travel systems are designed for children from 40 cm to 75 cm in height. In terms of age, this corresponds approximately from birth up to 12 months.

Unfortunately, it is not possible to modify or replace the items that make up the travel system. However, at the time of purchase you can choose between two car seat options: the Darwin Infant or the Darwin Infant Recline. This allows you to select the seat that best suits your needs.

The newborn insert of the Darwin Infant car seat should be removed as your baby grows and begins to feel a bit too snug inside. It is important to ensure that your baby’s head is still well supported, so if you notice that the insert starts to restrict movement or seems uncomfortable, it is the right time to remove it.

To remove it, simply lift the insert cushion gently from the base of the car seat. It is not permanently fixed, so it should come out easily.

To clean bags or backpacks properly, you can follow these best practices:

First, check the label inside the bag or backpack to see if there are any specific care instructions for the material.

Hand washing is generally recommended to avoid damaging colours and fabrics. Use a mild detergent with lukewarm water and a soft cloth or sponge to gently clean the soiled areas.

For stubborn stains, you can apply a small amount of mild soap directly to the area, leave it to act for a few minutes, and then rinse thoroughly.

Drying is very important. Avoid using a tumble dryer, as it may deform the fabric or alter the shape. Allow the item to air dry, preferably in the shade, to prevent colours from fading.

Avoid machine washing, as it may damage the materials or the stitching.

Inglesina system strollers and lightweight strollers are approved from birth up to a child weight of 22 kg. However, we recommend switching to the stroller after the first 6 months of life, so the baby can spend as much time as possible in the fully flat position offered by the carrycot.

If it is necessary to use the stroller earlier, we recommend using a suitable insert to make the seat more comfortable and supportive. If the stroller needs to be used from birth, we specifically recommend using the Baby Snug Pad insert, which is approved for use with all Inglesina strollers

Travel systems do not include a rain cover. You can purchase a rain cover for your travel system from an official retailer or directly on our website.

You can return your order within 14 days from the date the courier delivers the product to you. If you would like to return your order after 14 days, please contact our customer service team first so we can evaluate the best solution together.

To request a return, please submit your request by clicking here. You will receive an email with instructions on how to ship the product back to Inglesina.

Please remember that you can return your order within 14 days from the date the courier delivers the product to you, and that return shipping costs are your responsibility.

All returned items must be complete, in their original packaging, and in their original condition. This includes all parts of the item, accessories, and manuals. If the purchase includes a gift, promotional item, or free item, it must also be returned in order to receive the refund.

The product must not have been used and must be returned in the same condition in which you received it, with no damage or scratches, with the original labels, user manual, warranty certificates, and any other tags and packaging. Whenever possible, it should be returned in the original packaging to avoid damage during transport.

If the product shows any damage once returned, Inglesina reserves the right not to refund the full amount.

Inglesina accepts returns only for items purchased online on inglesina.it. Products purchased through any other sales channel must be handled directly through the retailer where the purchase was made.

At the moment, shipping is limited to Italy, France, Spain, and the UK.

We offer two shipping options: Express, with delivery within 3 to 5 days, or Standard, with delivery within 3 weeks. At checkout, we will provide you with an estimated delivery date, and when the product ships from our warehouses you will receive a confirmation email.

Shipping is free for most items. For orders below 59 euros, the shipping cost is 6 euros.

After you place your order, it will remain in processing until it is shipped. When the product is ready, it will be dispatched and you will receive a confirmation email so you can view the shipping details.

Do not worry if the tracking link appears inactive or incorrect, it will become active within a few hours and you will be able to see the delivery date. Always check the tracking link, as it will show any delivery attempts and any issues the courier may have in finding your address.

If needed, you can also request a change to the delivery address or the delivery day compared to what was selected in the original order.

Discount codes are subject to specific terms and conditions. We recommend checking the expiry date and which items are included in the promotion. If the voucher can be used only once and you applied it to an order that you later cancelled, it will not be possible to use it a second time.

Please check that you entered the correct email address and also look in your spam or junk folder. If you still cannot find the email, please contact us by clicking here.

Once the order has been placed, it is no longer possible to modify it. If you need to cancel, please contact us by clicking here as soon as possible so we can check whether we are able to stop the order before it is shipped.

After selecting the product, choose the colour and click Add to cart. Add other products in the same way, or click Proceed to checkout.

Enter your details, or log in if you are already registered. Please make sure to enter in the Order notes section the name that appears on the doorbell, if it is different from the one entered under Your details.

Carefully check that all selected details are correct, as once the order is confirmed it can no longer be modified. To complete the order, select your payment method and click Continue.

Once the payment has been successfully processed, you will receive an order confirmation email at the address registered on our website. If you do not see it, please check your Spam folder.

You can also view all the details of your order by logging into your account and accessing the My orders section.

It is not possible to add additional items once the order has been completed. If needed, you can place a new order.

To place an order, you need to register on the website. If you already have an Inglesina account, simply click My account and enter the email address and password you chose when registering. Alternatively, when you reach the cart, click Already a customer? and enter the same email address and password.

If you are a new customer, you will need to complete the registration by entering the required details.

It is not possible to change the email address associated with your account. If you need to use a different email address, we recommend creating a new account.

Log in to your account and click My profile. On this page, you can update your first and last name, password, and other personal details.

If you want to change your addresses, click My addresses. You can add a new address or edit the ones already saved. Please note that updating the address in your account will not change the address for orders that have already been placed, but only for future orders.

If you forgot your password, click Forgot your password? on the login screen. You will need to enter your email address and submit it to receive an email with a reset link. Please note that it may take a little time to arrive, and remember to check your junk or spam folder as well.

If you have not forgotten your password but simply want to change it, you can do so by logging into your personal area and, in the My profile section, clicking Edit.

There is no need to wash the Welcome Pod before use because production and assembly take place in controlled environments, and transport is hygienic thanks to its handy sealed bag. If, however, you want to wash it before use, please follow the washing instructions in the manual.

No, the Welcome Pod must always be used properly assembled, and its components are not designed to be used alone. Before use, always ensure that all parts of the product are intact and undamaged.

The Welcome Pod is designed to accommodate the baby andisneither a baby bag nor a carrycot. Never carry your baby inside the Welcome Pod for safety reasons. The Welcome Pod, on the other hand, can be transported alone inside its carry bag, which is equipped with handles.

The Welcome Pod follows and complies with general product safety requirements, evaluated and approved by test plans developed by leading European laboratories. The fabrics used contain no harmful components for the baby and the environment and guarantee high breathability performance. This product therefore guarantees a safe environment for the baby.

Bonding defines an intimate and unique relationship, a bonding process between parents and baby that creates a verbal and non-verbal dialogue, a physical, emotional and hormonal experience. It promotes the infant's well-being, correct psycho-physical development and stimulates the infant's behavioural skills.Bondingis distinguished between prenatal and postnatal, which are closely related.

• Prenatal bonding: indicates mother and baby relationships during the period of pregnancy. In prenatal bonding, mother and baby communicate on different levels: physiologically, behaviourally, with visualisation and through movements.

The best known and most effective prenatalbondingactivities are: stroking the belly, talking, singing and feeling the baby. The baby, in turn, uses all five senses to communicate and develop a bond with their mother.

• Post-natal bonding: established within hours of birth between mother and baby (also through skin-to-skin contact), it allows the mother to breastfeed, cradle, play with their baby, but also to protect, not neglect or abandon them.

It is very important for parents to be able to see and be with their newborns (rooming in) to stroke them, touch them, talk to them to help them overcome the stress of separation from the intrauterine environment.

Tummy time is one of the most important experiences for the motor and cognitive development of the infant from 0 to 9 months.  It consists of placing the infants on their tummy even when they are not yet able to turn around or even crawl. The main benefits ofTummy Time are:

• to ensure excellent elasticity and mobility in the infants' movements and to create an excellent base for crawling and walking;
• strengthen cervical and back muscles. Thanks to this method, the newborns could raise their head and torso early by leaning on their arms. At the same time, it strengthens the upper limbs by overcoming the force of gravity;
• physiological motor development;
• sensory stimulation: allows coordination of the rectus and oblique muscles that move the eyeball and thus peripheral vision;
• the development of the palmar arch.

Tummy Timeis "a real newborn gym" consisting of a series of exercises to be done with the newborn and the baby lying on their tummy (for about 15 - 30 min). These exercises should be carried out in a quiet home environment with due care and attention, without overtiring the babies. The surface to be used should be safe, rigid or semi-rigid and designed for the needs of newborns and infants. DuringTummy Time, it is recommended to remove the cylinder and hold the Welcome Pod open to allow stimulation through extension of the lower limbs.

The Welcome Pod was developed in collaboration with the Baby Wellness Foundation, following safe sleep guidelines:

• Its design helps maintain a comfortable supine position, thanks to the adjustable cylinder that supports the natural flexion of the baby’s legs.
  
• The mattress includes a rigid support that ensures the sleeping surface is firm, flat, and not inclined.
  
• The use of natural fabrics provides optimal thermal comfort and excellent breathability.
  

The Welcome Pod can be used for safe sleep up to around 2 months of age, approximately 9 weeks, or in any case until the baby is able to roll over and or lift themselves up on their hands or knees.

Safe sleep guidelines recommend:

• Removing soft objects, pillows, and toys from the baby’s sleeping area.
  
• Tucking sheets and blankets securely under the baby’s arms and fixing them under the mattress.
  
• Avoiding overheating by keeping the room temperature around 20°C, with humidity at about 50–60%, and away from draughts.
  

For these reasons, the Welcome Pod has been designed to be used as it is, and the use of sheets, blankets, or other soft items above or below the baby is not recommended. If additional coverage is strictly necessary, we recommend using a sleeping bag.

Never, the rigid support is designed to keep the baby in the most correct position during both waking and sleeping times and to give the product good stability. The rigid support always keeps the product well stretched and prevents the surface where the Welcome Pod is resting from adversely affecting the baby's posture. The support should only be removed when washing the external cover.

When the cylinder no longer lies properly under the baby's knees, it must be removed. An incorrect position of the cylinder could lead to an incorrect posture of the baby. Always check that the cylinder is placed below the baby's knees, inserting it in the first or second position depending on its length.

The Welcome Pod was made with a viscose cover of bamboo fibre and cotton, coupled with a 3D cotton mesh. These fabrics are highly breathable and hypoallergenic and provide maximum breathability for ideal thermal comfort. The rigid back support ensures the correct posture of the newborn and also has many holes that increase breathability and thus comfort for the baby.

No device, unless it is classified as a medical device, can claim to be anti-suffocation. However, the Welcome Pod has been designed to minimise the risk of re-breathing, thanks to numerous measures such as rigid, anti-crushing edges, the elimination of any recesses where the baby could get stuck, and natural fabrics coupled with 3D mesh that guarantee maximum breathability.

The practice of sharing a parent's bed is not recommended by the Safe Sleeping Guidelines. It is important that the baby sleeps in the same room as the parents but in a separate space at least during the first six months of life, and possibly up to one year. The Welcome Pod is perfect forroom sharingbecause it can be used inside a carrycot or baby bed.

It is advisable to stop using the product as an adapter for sleeping when the babies start to rise and are able to turn around on their own or climb over the Welcome Pod (skills that they begin to develop from 2 months), and when the head reaches the top of the product, as this could lead to unsafe situations in the baby sleeping environment.

The Welcome Pod can be used inside carrycots, playpens and baby bed provided:

• it is comfortably contained and does not bend or curve to alter its shape (minimum mattress size: 84x51 cm).
• there are at least 20 cm between the upper edge of the Welcome Pod and the upper edge of the baby bed.
• the mattress provided by the manufacturer is not removed.

As aplay/exercise place,the Welcome Pod can be used on the floor or carpet, but shouldneverbe placed on raised surfaces not provided with safety gates or rails (such as a double bed, sofa, raised kitchen countertops, etc...). When the Welcome Pod is in use, always ensure that all possible sources of danger (e.g. cables, electrical wires, heat sources, ladders, etc.) are kept out of the reach of the baby.

From 0 to 8 months of age. The Welcome Pod is ideal for sleeping infants until about 2 months to 9 weeks of age, or until they are able to roll over and/or raise themselves on their hands or knees.

From birth to 8 months of age, the product can be used for playtime, cuddling and exercises preparatory to their mental and motor growth, such as Tummy Time.